How can I submit a grievance? How will it be addressed?

Assam Startup follows a transparent approach to address any grievances entrepreneurs or other stakeholders want to bring to the attention of Assam Startup. Grievances can be submitted here after registering on the Entrepreneur Portal.

We intend to solve any justified grievances at the earliest within a reasonable timeframe. The below shows the process including an automated escalation process in case a grievance could not be resolved within a justified period of time.

Escalation process

Standard – Level 0: Assam Startup Administrative Team (within 40 days)

After submitting a grievance the Assam Startup Administrative team will register the complaint, evaluate it and submit a notification of receipt to the sender via Email within 10 days. Then the grievance will be forwarded to the respective officer, department or location for further processing and resolution. For this purpose an additional 30 days are allocated.

Escalation – Level 1: Outreach Manager, Assam Startup (within 30 days).

If no resolution could be found within the first level, the grievance will be escalated to the Outreach Manager of Assam Startup for further addressing. A time frame of 30 days is allocated for this escalation process.

Escalation – Level 2: COO, Assam Startup (within 30 days).

If no resolution could be found within the first two levels, the grievance will be escalated to the COO, Assam Startup for further addressing. A time frame of 30 days is allocated for this escalation process.